Prioritized IT Support
The number of prioritized remote support hours included in your monthly plan. Having your company under the right plan allows us to assign a proportional amount of resources to your company and deliver responsive support.
The number of employees working at your companies, whom we will be supporting
Offices / Branches
Number of offices / branches we will be supporting
Help Desk / Ticketing System
Need help? Simply email our support mailbox (or call us) and a ticket will be automatically created for you with our help desk team. We then work our magic, solve your issue, and close the ticket.
Together we will establish a list of procedures, which are to be followed as new employees join your company. The goal is for everything (hardware, licensing, etc.) to be fully ready so no time is wasted the moment a new employee joins the company. And just as importantly, we will create procedures for when employees leave.
Let's make sure you order the right equipment moving forward (computers, printers, etc.) - we are here to help with all your IT purchasing needs.
IT Asset Management
Keeping track of your IT assets is extremely important and often overlooked. This will help with budgeting, warranty, and more.
A dedicated Account Manager will be assigned to your company and act as your main point of contact. With that said, each Account Manager has a team of IT Specialists working by their side to ensure you get the best service.
Servers are often at the core of your business and need to be looked after properly to ensure they remain operational and support your business - let us take care of it.
An IT executive (aka: Virtual CIO) working closely with you to identify and implement IT efficiencies, whilst mitigating risks.
Security Awareness Training
Given the necessity of training, our goal is to make it both cost effective and fun for your employees. Not only will we be providing your employees with short & engaging content, but we will also be 'attacking' them with phishing emails regularly to see how they respond, and more.